Embrace data-driven insights and decisioning

Utilities customers are looking for accurate billing and a personalised customer experience that’s sympathetic to their financial situation. Energy and water suppliers are increasingly using Experian’s services to help or / Experian are leading this sector on how data and technology can be used to achieve this.  Discover how better use of your data can meet their needs – and yours too.

43%

Increase in consumer energy debt (90+ days) since Q2 2023 (Ofgem September 2024).

53%

Over half of water bill payers reported to Ofwat that they have struggled to pay one or more household bills fairly frequently over the past year (Ofwat July 2024).

2x

Among Business Debtline clients, the average arrears amount for energy has more than doubled since 2019 (from £852 to £1,738) (Money advice trust / National debtline May 2024).

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Domestic – Energy

Find out how Experian’s data sources and solutions can help improve financial outcomes for both you and your domestic energy customers.

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Domestic – Water

Reduce risk and deliver better customer experiences by placing data-driven decisioning at the heart of your organisation. Experian has all the tools and help you need.

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People in office at computers

Commercial customers

Whether onboarding new clients or wanting to take a more proactive view of existing ones, Experian’s services can help increase revenue, minimise risk and reduce bad debt.

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Experian's Market Consultants

Our team of seasoned experts have backgrounds in specific industry sectors including banking, retail credit, utilities and telecoms across both consumer and commercial practices.

Critically, as part of Experian, our market consulting partners can draw on a unique heritage of data and software expertise to help clients with challenges or new opportunities.

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Resources to help your business

Blog
Blog

The rising cost of living

How utility companies are supporting customers through a data-driven approach
Blog

Open Banking

How Open Banking is helping utilities in the pandemic
Blog

How can energy suppliers use ‘data basics’ to limit bad debts in these uncertain times?

The challenge of data quality and speed of data correction
Blog

CRAs supporting Utilities Suppliers

What role do Credit Reference Agencies have to help you to support customers in vulnerable circumstances?

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